Department: Guest Experience

Reports to: Executive Pastor of Ministry / Lead Pastor

Victory City Church Mission Statement

We exist to help every person take a step closer to Jesus.

Overview

The Next Steps Director provides leadership and vision for building a culture of hospitality and connection at Victory City Church. This role is responsible for creating systems, empowering teams, and cultivating an environment where every person feels welcomed, valued, and motivated to take their next step toward Jesus. The Next Steps Director collaborates with staff and volunteers, fostering a sense of community and teamwork, to ensure excellent guest experiences and sustained engagement.

Key Responsibilities

Sunday Experience & Hospitality:

• Lead pre-service team rallies, fostering an atmosphere of faith, unity, and excellence.

• Oversee the following Sunday teams:

  • Baptism

  • Connections Team (guest follow-up)

  • First Impressions (Parking Lot)

  • Next Steps (Lobby & Connect Corner)

  • Translation Team

  • Ushers

  • Victory City Track (VC Track)

• Ensure all teams are scheduled, trained, and aligned with church culture.

• Conduct pre-service walk-throughs for the VC Classroom, Lobby, and Auditorium.

• Volunteer Development

• Recruit, equip, and care for team leads and Dream Team members.

• Maintain regular communication and team-building rhythms.

• Implement leadership pipelines and Dream Team recognition initiatives.

VC Track Oversight

• Direct and refine VC Track systems from registration through graduation.

• Facilitate class content and manage weekly setup, supplies, and logistics.

• Track assimilation and retention metrics, leading the follow-up process.

Follow-Up & Assimilation

• Oversee guest follow-up from first visit through Dream Team involvement.

• Lead the Connections Team in executing call, text, and email touchpoints.

• Manage workflows within Planning Center and other communication tools.

• Budget & Inventory Management

• Manage budgets for all areas of responsibility.

• Ensure all materials are stocked, organized, and ready each week.

Leadership & Strategy

• Collaborate with staff to align Guest Experience with the church’s vision.

• Identify growth areas and optimize systems for greater effectiveness.

• Coach team leaders and build a sustainable structure for future growth.

• Coordinate and execute strategy for all Guest Experience volunteer teams.

Work Environment, Schedule, & Physical Requirements

• Requires regular Sunday responsibilities and occasional evenings for events, classes, or conferences.

• Based onsite at Victory City Church with regular weekday office hours in a fast-paced environment with frequent interaction with guests, volunteers, and staff.

• Must be able to stand and walk for extended periods, lift and carry up to 25 pounds, and navigate multiple indoor and outdoor environments during services and events.

• Reasonable accommodations may be made for individuals with disabilities.

Compensation & Benefits

This is a full-time, exempt position with a competitive salary and a comprehensive benefits package.

Salary Range: $62,286 – $83,783

Benefits Include:

• Unlimited Paid Time Off (PTO)

• One scheduled Sunday off per quarter

• Healthy Marriage Benefit - designed to support your ongoing investment in your relationship, providing resources and opportunities for strengthening your marriage.

• Employer-paid medical, dental, and vision insurance for you

• Optional onsite childcare for children ages 0–5 through the TACK Learning Center

Additional Information

Victory City Church is an equal opportunity employer and does not discriminate based on race, ethnicity, age, gender, marital status, or disability. Employment at Victory City Church requires agreement with our Statement of Faith and adherence to our behavioral expectations. This job description is not intended to be all-inclusive. The employee may perform other related duties as needed to meet the ongoing needs of the ministry.